Serco Customer Contact Officer

About the Role

You will be servicing customer calls on behalf of an Australian Government department. 

BOX HILL: Defined as Debt Tier One outbound positions, these roles are all about servicing the customer to help them set up plans and answering questions. Flexible working arrangements on casual contracts.

ESSENDON FIELDS/MILL PARK: Managing complex inbound enquiries, measured against consistent KPIs. The centres operate between 8:00am and 11:00pm Monday to Friday, 8:00am to 5:00pm Saturday and Sunday, with the flexibility to work extended hours. Mixed employment types.